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Tracking is emailed the moment your order ships. You can also look it up directly on our chat button to the bottom right of the screen — no account needed, just your order number and email.

Eligible items may be returned within 14 days after delivery, subject to the conditions and exclusions in our Refund Policy. Approved eligible returns, including change-of-mind returns and items that arrive damaged, defective, or incorrect, receive free return shipping. Final-sale items and other exclusions are listed in our Refund Policy.

Please email hello@alfahomefurniture.com promptly with your order number, a description of the issue, and clear photographs of the item, packaging, and damage. We will review the claim and arrange an appropriate replacement, refund, prepaid return label, or freight pickup when applicable.

Yes — select the "Wholesale / bulk order" topic in the form above with your business details and expected volume, and our trade team will follow up directly.