Shipping policy

SHIPPING AND DELIVERY POLICY

Alfa Home Furniture works with multiple suppliers and fulfillment partners to ship products directly to our customers. Shipping arrangements vary by product, warehouse location, destination, and delivery requirements.

Regardless of which supplier or carrier fulfills your order, Alfa Home Furniture remains your point of contact for order questions and delivery assistance.

Where We Ship

We ship to eligible addresses within the contiguous United States.

We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, international destinations, P.O. boxes, or military APO addresses.

Any additional delivery restrictions for a particular product will be disclosed before purchase.

Shipping Costs

We offer free standard shipping on eligible orders within the contiguous United States.

Some oversized items, large furniture, or freight shipments may carry a shipping charge. Any applicable charge will be clearly displayed before you complete your purchase.

Products advertised with free standard shipping include that service for eligible destinations. Additional services, where offered, may carry separate charges disclosed before you select them.

We will not add undisclosed shipping charges to an accepted order without your agreement.

Order Processing and Estimated Delivery

Alfa Home Furniture works with multiple suppliers and fulfillment partners. Products may ship from different warehouses, and delivery timing depends on the item, shipping service, and destination.

For products shipping from U.S. warehouses to eligible addresses within the contiguous United States, our general estimates are:

  • Order processing: Approximately 1–2 business days before carrier pickup.

  • Parcel transit: Approximately 4–7 business days after carrier pickup.

  • Freight delivery: Approximately 7–19 business days after carrier pickup, including normal delivery-appointment scheduling where required.

Total estimated delivery time

Including processing and transportation, please allow approximately:

  • Parcel orders: 4–7 business days after ordering.

  • Freight orders: 7–19 business days after ordering.

Any different estimate for a particular product will be disclosed on its product page before purchase. Products shipping from outside the United States require a separate delivery estimate.

For these estimates, business days are Monday through Friday, excluding holidays. Some carriers may deliver on weekends.

Carriers and Delivery Methods

Our fulfillment partners select the shipping service appropriate for each item. Carriers may include FedEx, UPS, USPS, DHL, and other parcel or freight providers. A particular carrier is not guaranteed unless expressly stated for your order.

Large furniture and oversized items may require freight delivery and a scheduled appointment. Where an appointment is required, the carrier or delivery partner will contact you to arrange it.

Tracking and Separate Shipments

We will email available tracking information once it is supplied by our fulfillment partner. Creating a shipping label does not necessarily mean the carrier has received the shipment.

Orders containing multiple items may arrive in separate shipments and on different dates. Some products may also arrive in multiple boxes.

Changes to Delivery Estimates

Delivery timeframes are estimates rather than guaranteed arrival dates. Weather, carrier disruptions, holidays, and delivery-access issues may affect timing.

If we learn of a delay affecting your order, we will contact you and explain the available options under our “Delays and Unavailable Items” section.

For delivery questions, email hello@alfahomefurniture.com. Please include your order number, or the product name and delivery ZIP code if you have not yet ordered.

Total delivery time consists of processing time plus transit time, together with any applicable appointment scheduling.

Because products ship from different locations, we do not offer a single guaranteed arrival timeframe for our entire catalog. Estimates are based on the information reasonably available and may be affected by carrier disruptions, weather, holidays, and other circumstances.

If you need an item for a particular date, please contact hello@alfahomefurniture.com before ordering so we can check the available delivery information for that item and destination.

Carriers and Multiple Shipments

Our suppliers select carriers and shipping services based on the product and delivery destination. These may include FedEx, UPS, USPS, DHL, and other parcel or freight carriers.

A specific carrier is not guaranteed unless expressly stated for your order.

Orders containing multiple items may ship from different warehouses, arrive in separate packages, and be delivered on different dates. A single product may also arrive in multiple boxes.

We will provide available tracking information for each shipment. A partially delivered order does not necessarily mean that the remaining items are missing.

Tracking and Shipping Updates

We will send shipping confirmation and available tracking information to the email address provided with your order once that information is supplied by the fulfillment partner.

A tracking number may be created before the carrier receives the package. Carrier scans provide further information about shipment progress and estimated arrival.

SMS updates may also be available if you choose to receive them.

For tracking questions, contact hello@alfahomefurniture.com with your order number.

Freight and Large-Item Delivery

Furniture, fixtures, and other oversized products may require freight delivery.

Please review the delivery service described for your item. Indoor placement, assembly, packaging removal, and other additional services are included only when expressly stated.

Where an appointment is required, you will receive scheduling instructions. Please provide a current phone number and ensure that the delivery location can accommodate the service described.

If a delivery cannot be completed because of an incorrect address, a missed appointment, or an access issue, we will explain the available options and any applicable additional charges before you authorize another service.

Shipping Address Changes

Please check your shipping address carefully before placing your order.

To request a correction, email hello@alfahomefurniture.com promptly with your order number and the corrected address.

We will contact the fulfillment partner and confirm whether the change can be made. Changes cannot be guaranteed once fulfillment has begun.

After shipment, address changes or redirection may not be available. Contact us before arranging changes with the carrier.

Delays and Unavailable Items

If we learn that an order cannot ship within the timeframe stated when you purchased, or within the timeframe required by applicable law when none was stated, we will notify you.

We will provide a revised shipment estimate where available and explain your options to accept the delay or cancel for a prompt refund. We will obtain your consent where required. If required consent is not obtained, we will cancel and promptly refund the affected unshipped merchandise, including applicable taxes and associated shipping charges.

These rights are separate from our usual cancellation-request window.

If an order has shipped but appears delayed or lost, contact us so we can investigate with the supplier and carrier.

Damaged, Incorrect, or Missing Deliveries

Please inspect your order upon arrival.

If an item arrives damaged, defective, or incorrect, email hello@alfahomefurniture.com promptly with your order number, a description of the issue, and photographs of the item and packaging where applicable.

Retain the original packaging while your claim is reviewed. For freight deliveries, note visible damage on the delivery receipt where possible. Signing a receipt does not, by itself, prevent you from reporting concealed damage.

If tracking shows delivery but you cannot locate the shipment, contact us promptly.

We will investigate and arrange an appropriate replacement, refund, or other resolution based on the circumstances and applicable law. You do not need to resolve the matter independently with the manufacturer or supplier.

Cancellations and Returns

To request cancellation, contact hello@alfahomefurniture.com within 24 hours of placing your order.

After 24 hours, cancellation cannot be guaranteed because your order may already be processing or in transit. If it has shipped, it must generally be handled through our return process. Additional rights relating to shipment delays and applicable law are unaffected.

Eligible returns may be requested within 14 days after delivery. Approved eligible returns include free return shipping, including coordinated freight returns where applicable.

Please review our Refund Policy for complete eligibility requirements, exclusions, and instructions. All returns require authorization. Return destinations vary by product; do not send an item to our business address or the original shipping location without our instructions.

Sales Tax

Applicable sales tax is calculated based on your order and delivery destination and displayed before you complete your purchase.

Contact Us

Alfa Home Furniture
Operated by Marqeter Group LLC dba Alfa Home Furniture
3111 N Houston Street
Dallas, TX 75219
United States

Email: hello@alfahomefurniture.com
Phone: +1 (210) 645-5061

Please include your order number when contacting us about an existing purchase.