Refund policy
Returns and Refunds
You may request a return within 30 days after receiving your item. We accept eligible returns for a change of mind, as well as items that arrive damaged, defective, or incorrect.
Return Eligibility
For a change-of-mind return, the item must be unused, in its original condition, and include its original packaging, tags, and accessories where applicable. You will need your order number or proof of purchase.
Assembly alone does not make furniture ineligible for return, provided it otherwise meets these conditions. Items that arrive damaged, defective, or incorrect are handled under the section below.
How to Request a Return
Email hello@alfahomefurniture.com within 30 days of delivery. Include your order number, the item you wish to return, and the reason for your request.
Once your return is approved, we will provide a prepaid return shipping label or arrange freight pickup, along with the appropriate return address and packing instructions.
All returns require authorization. Please do not ship an item back before receiving our instructions or send it to our business address unless specifically directed.
Return Shipping and Fees
Return shipping is free for eligible returns, including change-of-mind returns and items that arrive damaged, defective, or incorrect.
We provide prepaid return labels for parcel shipments and cover the return freight cost for approved freight returns. We do not charge a restocking fee.
Original shipping charges, if any, are refundable for approved returns.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact hello@alfahomefurniture.com promptly if an item is damaged, defective, or incorrect.
Include your order number, a description of the issue, and clear photographs of the item, the damage or defect, and its packaging where applicable. Keep the original packaging until your claim has been reviewed.
We will review the issue and arrange an appropriate replacement or refund. If a return is required for an approved claim, we will provide a prepaid label or arrange freight pickup at no cost to you.
Freight Returns
For large items delivered by freight, contact us before arranging a return. Once authorized, we will coordinate pickup with the freight carrier and provide preparation instructions.
The item must be safely packaged and accessible at the original delivery location unless otherwise arranged. Approved freight returns are free; do not book or pay for a carrier independently.
Exceptions and Final Sale Items
The following items are not eligible for change-of-mind returns:
- Products clearly marked Final Sale before purchase.
- Gift cards.
- Custom, personalized, or special-order products.
- Perishable goods, such as food, flowers, or live plants.
- Personal care products, such as beauty products.
- Hazardous materials, flammable liquids, or gases.
Sale and clearance items remain eligible for return unless specifically marked Final Sale.
These exclusions do not prevent you from reporting an item that arrives damaged, defective, or incorrect. Contact us for assistance and handling instructions.
Exchanges
We do not process direct exchanges. To obtain a different item, request a return for the original purchase and place a separate order for the replacement.
Refunds
We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or card provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact hello@alfahomefurniture.com.
Cancellations
To request a cancellation, email hello@alfahomefurniture.com with your order number within 24 hours of placing your order.
After 24 hours, cancellation cannot be guaranteed because your order may already be processing or in transit. If your order has already shipped, it must be handled through our return process.
Questions
For help with returns, refunds, or cancellations, email hello@alfahomefurniture.com.