Terms of service

TERMS OF SERVICE

Last updated: September 7, 2026

OVERVIEW

Welcome to Alfa Home Furniture. This store and website are operated by Marqeter Group LLC dba Alfa Home Furniture. Throughout these Terms of Service, “Alfa Home Furniture,” “we,” “us,” and “our” refer to that business.

Our website includes related information, content, features, tools, products, and services intended to provide you with an online shopping experience (collectively, the “Services”). Alfa Home Furniture is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with the policies referenced within them (collectively, the “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms carefully. They include information about purchases, shipping, returns, warranties, and limitations of liability.

By accessing or using the Services, you agree to these Terms. Our collection and use of personal information are described in our Privacy Policy. If you do not agree to these Terms, you should not access or use the Services.

Nothing in these Terms limits any consumer rights or remedies that cannot be excluded or restricted under applicable law.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state or province of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian.

To use certain features or make a purchase, you may need to provide information such as your email address, billing address, payment details, and shipping address. You agree that the information you provide is current, complete, and accurate, and that you have the right to provide it.

You are responsible for maintaining the security of your account credentials and for activity conducted through your account. Please notify us promptly if you believe someone has accessed your account without authorization.

You may not transfer, sell, assign, or license your account to another person without our written permission.

SECTION 2 – OUR PRODUCTS

We strive to describe and display our products accurately, including their materials, dimensions, colors, features, and included components.

Product colors may appear slightly different depending on your screen settings, lighting, and viewing conditions. Products made from natural materials, including wood, stone, leather, and natural fibers, may have variations in grain, texture, pattern, or color. These variations should remain consistent with the product description and any disclosed characteristics.

Photographs may include decorative accessories or room settings for illustration. The product listing identifies what is included with your purchase. Please review the selected size, color, configuration, dimensions, and included components before ordering. If any information is unclear, contact us at hello@alfahomefurniture.com before purchasing.

Screen differences and natural material variations do not excuse sending an incorrect, defective, damaged, or materially misdescribed product. If you believe an item you receive does not match its description, contact us with your order number and photographs so we can investigate and arrange an appropriate remedy under our Refund Policy and applicable law.

We may update product listings, discontinue products, or limit available quantities. Changes to a listing after you place an order do not authorize us to materially change your purchase without your agreement. If a listing error or availability issue affects your order, we will contact you as described in Sections 3 and 12.

SECTION 3 – ORDERS, CANCELLATIONS, AND RETURNS

When you place an order, you are making an offer to purchase the selected products. Your order is accepted when we confirm acceptance. Payment authorization or an automated acknowledgment of receipt does not, by itself, guarantee that an item is available.

We may decline or cancel an order because of an availability issue, an error in a listing or price, an inability to verify payment, suspected fraud, or another legitimate reason permitted by law.

If we cannot fulfill your order, we will notify you and promptly refund any payment collected for the canceled items, including applicable taxes and associated shipping charges. We will not substitute a materially different product or increase your order total without your consent.

Cancellation requests

To request cancellation, email hello@alfahomefurniture.com with your order number within 24 hours of placing your order.

After 24 hours, cancellation cannot be guaranteed because the order may already be processing or in transit. If your order has already shipped, it must generally be handled through our return process.

These cancellation provisions do not limit any additional cancellation or refund rights arising from shipment delays, our inability to fulfill an order, or applicable law.

Returns and refunds

You may request an eligible return within 14 days after delivery, subject to the conditions and exclusions in our Refund Policy.

Eligible returns include change-of-mind returns and items that arrive damaged, defective, or incorrect. Approved eligible returns have free return shipping and no restocking fee. Original shipping charges, if any, are refundable for approved returns.

We do not process direct exchanges. To obtain a different item, request a return and place a separate order.

Our Refund Policy provides the complete instructions for eligibility, authorization, packaging, freight pickup, final sale items, and refund processing. It governs these matters if a general statement elsewhere in these Terms differs from it, subject to applicable law.

Wholesale and trade orders

For wholesale, trade, bulk, resale, or export inquiries, contact us before ordering. Any separately agreed written terms for an approved business order will govern that order to the extent they differ from these Terms. Purchasing a product does not grant permission to use our branding or represent yourself as an authorized Alfa Home Furniture reseller.

SECTION 4 – PRICES AND BILLING

Prices are displayed in U.S. dollars unless otherwise clearly stated.

Prices, discounts, and promotions may change for future purchases. The price for your order is the price presented when you place the order and reflected in your order confirmation, subject to the error-resolution process in Section 12.

Applicable taxes and shipping charges will be displayed before you submit payment. We will not add undisclosed charges to an accepted order without your agreement.

Shipping is free where expressly indicated. Any applicable shipping exceptions or charges are described in our Shipping Policy and shown before you complete your purchase.

Prices may differ from those offered by other retailers. Promotions may have separate eligibility requirements, exclusions, and expiration dates disclosed with the offer. Those disclosed terms govern the specific promotion but do not override applicable consumer rights.

You agree to provide current, complete, and accurate purchase and payment information. You represent that you are authorized to use the payment method provided and authorize us to charge the order total disclosed at checkout.

SECTION 5 – SHIPPING AND DELIVERY

Our shipping destinations, charges, exclusions, and delivery information are described in our Shipping Policy and any applicable information provided with your order.

We currently ship to eligible addresses within the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, P.O. boxes, or military APO addresses.

We provide shipment and delivery estimates based on the information reasonably available when you order. Unless expressly identified as guaranteed, delivery dates are estimates. Carrier disruptions, severe weather, and other circumstances may affect delivery, but an estimate does not remove our responsibility to fulfill your order or provide applicable remedies.

If we cannot ship within the stated shipment timeframe, or within the timeframe required by applicable law when none is stated, we will notify you, provide a revised shipment estimate where available, and explain your options to agree to the delay or cancel for a prompt refund. We will obtain your consent where required and cancel and refund the affected unshipped merchandise if the required consent is not obtained.

Delivery issues

If your shipment appears lost, arrives damaged, or is marked delivered but cannot be located, contact hello@alfahomefurniture.com promptly with your order number and relevant details.

We will investigate with the carrier or fulfillment provider and arrange an appropriate replacement, refund, or other resolution based on the circumstances and applicable law. We remain your point of contact for resolving problems with your purchase; handing a shipment to a carrier does not end that responsibility.

Please inspect your delivery and retain the packaging while a damage or delivery claim is being reviewed. Photographs of the item, packaging, and shipping label help us investigate. Signing a delivery receipt does not, by itself, prevent you from reporting concealed damage.

Freight deliveries

Some furniture and other large items require freight delivery. Please review the delivery service described for your item, including any appointment, access, unloading, or placement requirements. Indoor placement, assembly, or removal of packaging is included only when expressly stated.

Provide an accurate shipping address and current contact information, and cooperate with reasonable delivery scheduling requests. If a delivery problem results from an incorrect address or a missed appointment, we will explain the available options and any applicable charges before you authorize an additional service.

Damaged-item returns and approved freight returns are handled under our Refund Policy. Nothing in this section restricts rights or remedies that apply under law.

SECTION 6 – INTELLECTUAL PROPERTY

The Services, including trademarks, branding, text, images, graphics, product reviews, video, audio, and the design and arrangement of these materials, are owned by Alfa Home Furniture, its affiliates, or its licensors, or are used with permission. They are protected by applicable intellectual property laws.

You may use the Services to browse, evaluate, and purchase products for personal use or approved business purchasing. This permission does not grant rights to reproduce or commercially exploit our content.

Without prior written permission, you may not reproduce, distribute, modify, create derivative works from, publicly display, republish, sell, or otherwise exploit protected material from the Services, except as permitted by applicable law.

Nothing in these Terms grants a license to any patent, trademark, copyright, or other intellectual property of Alfa Home Furniture, Shopify, or another party beyond the limited use described above.

Alfa Home Furniture’s names, logos, product and service names, designs, and slogans are trademarks of Alfa Home Furniture or its affiliates or licensors. Shopify’s names and marks belong to Shopify. Other names and marks displayed on the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

The Services may provide access to tools offered by third parties that we do not operate or control.

To the extent permitted by law, access to these tools is provided “as is” and “as available,” without additional warranties or endorsements from us. Your use of a third-party tool may be subject to that provider’s terms.

Review those terms before using a tool. This section does not limit our responsibility for purchases made directly from Alfa Home Furniture or rights that cannot be excluded under applicable law.

New features or services introduced through our website will also be subject to these Terms unless separate terms are expressly provided.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to websites or platforms operated by third parties. We do not control those sites and are not responsible for their content, privacy practices, or independent transactions.

Review a third party’s terms and policies before providing information or making purchases on its website.

Questions or complaints about purchases made directly from another business should be directed to that business. Questions about products purchased from Alfa Home Furniture should be directed to us, even when another company manufactures or fulfills the product.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Alfa Home Furniture is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Alfa Home Furniture. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Alfa Home Furniture, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Alfa Home Furniture.

SECTION 10 – PRIVACY POLICY

Our collection and use of personal information are described in our Privacy Policy. Certain personal information may also be subject to the Shopify Consumer Privacy Policy.

Because Shopify hosts the Services, it collects and processes information about access to and use of the Services. Information may be transmitted to Shopify and service providers in countries other than your country of residence.

Please review these privacy policies for details about how information is collected, used, shared, and protected, and how to exercise available privacy rights.

If these Terms and our Privacy Policy conflict concerning the collection, processing, or disclosure of personal information, our Privacy Policy governs that subject.

SECTION 11 – FEEDBACK

If you submit reviews, comments, suggestions, photographs, or other content to us for publication or use in connection with the Services (“Feedback”), you grant us a nonexclusive, worldwide, perpetual, sublicensable, royalty-free license to use, reproduce, publish, distribute, display, and adapt that Feedback to operate, improve, and promote the Services.

This license does not transfer your ownership of the Feedback and does not override our Privacy Policy with respect to personal information.

You represent that you own the Feedback or have permission to submit it, that it is accurate to the best of your knowledge, and that you disclose any incentive or compensation connected with a review.

Feedback must not infringe another person’s rights or contain unlawful, defamatory, abusive, misleading, or malicious material. You may not impersonate another person or misrepresent the source of a review.

We may moderate content for these reasons or because it is irrelevant or spam. We do not prohibit honest negative reviews or require customers to waive the right to share their experiences.

We are not obligated to compensate you for unsolicited Feedback, keep it confidential, or respond to it, unless otherwise agreed or required by law.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Information on the Services may occasionally contain errors relating to descriptions, prices, promotions, availability, shipping charges, or timing.

We may correct errors and update listings. If an error materially affects an order you have already placed, we will notify you and explain the available options.

We will not increase the agreed price or substitute a materially different product without your consent. If we cannot fulfill the order as agreed and you do not accept an alternative, we will cancel the affected items and promptly refund the amounts collected for them, including applicable taxes and associated shipping charges.

Corrections to a listing do not remove rights or remedies arising from a product already purchased.

SECTION 13 – PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

• For an unlawful or malicious purpose.
• To violate applicable laws, rules, or regulations.
• To infringe our intellectual property rights or the rights of others.
• To harass, abuse, threaten, defame, discriminate against, or harm another person.
• To transmit false or misleading information.
• To send, receive, upload, download, use, or reuse material that does not comply with these Terms.
• To transmit unsolicited advertising, junk mail, spam, or similar solicitations.
• To impersonate another person or entity.
• To engage in conduct that restricts another person’s use of the Services or exposes Alfa Home Furniture, Shopify, or others to harm or liability.

In addition, you agree not to:

• Upload or transmit viruses, malicious code, or other material that could impair the Services.
• Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services except as permitted under these Terms or applicable law.
• Improperly collect or track personal information about others.
• Engage in phishing, pharming, pretexting, or similar deceptive conduct.
• Use any robot, spider, scraping, data-gathering or extraction tools, automatic devices or processes, AI tools such as agentic AI, or automated or manual means to access the Services.
• Interfere with, bypass, or circumvent security or authorization features, robot exclusion headers, or other measures used to restrict access to the Services.

We may suspend or terminate access if these Terms are violated, subject to applicable law.

SECTION 14 – AGENTS

14.1 Application

This section applies if you use, allow, enable, or cause an Agent to access, use, or interact with the Services. “Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of a person or entity, including through a person’s device, without direct supervision.

14.2 Identification and restrictions

No Agent may access, use, or interact with the Services unless it identifies itself and complies with Section 14.4 at all times. An Agent must stop accessing or interacting with the Services if we request that it do so.

14.3 Access controls

We may limit, including through technical measures, whether and how an Agent accesses or interacts with the Services.

14.4 Agent requirements

Agents must:

• Identify Agent requests in all HTTP/HTTPS requests and disclose the Agent’s name by including “Agent/[agent name]” in the user-agent string.
• Not conceal or misrepresent that access or interactions come from an Agent, including by mimicking human behavior or completing or circumventing CAPTCHAs or other measures intended to distinguish computer use from human use.
• Respond truthfully to questions intended to determine whether interactions come from a human or computer.
• Not circumvent measures intended to block, limit, modify, or control access to the Services.

SECTION 15 – TERMINATION

We may suspend or terminate access to the Services where reasonably necessary to address violations of these Terms, suspected fraud, security risks, or other legitimate operational or legal reasons.

You remain responsible for valid amounts owed for purchases made before termination. Termination does not eliminate our obligations concerning accepted orders, approved refunds, or applicable consumer rights.

Provisions intended by their nature to survive termination will continue to apply, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, and applicable privacy provisions.

SECTION 16 – DISCLAIMER OF WARRANTIES

We do not guarantee that access to the website or its tools will always be uninterrupted, secure, timely, or error-free. General informational content is provided for convenience and may not address your particular circumstances.

To the extent permitted by applicable law, the website and its optional digital features are provided “as is” and “as available,” except for any express commitments we make.

These disclaimers do not override product descriptions forming part of your purchase, express warranties, applicable manufacturer warranties, our shipping and refund commitments, or warranties and remedies imposed by law.

We do not provide an additional product warranty unless expressly stated. Any applicable written warranty will be governed by its disclosed terms, subject to law. Contact us before purchasing if you need information about warranty coverage for a particular product.

Nothing in these Terms excludes or restricts warranties, rights, or remedies that cannot lawfully be excluded or restricted.

SECTION 17 – LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALFA HOME FURNITURE AND ITS AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL LOSSES ARISING FROM USE OF THE SERVICES, INCLUDING LOST PROFITS, LOST BUSINESS OPPORTUNITIES, OR LOSS OF DATA.

THIS LIMITATION DOES NOT EXCLUDE OR RESTRICT LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR RESTRICTED. IT DOES NOT REMOVE OUR OBLIGATION TO FULFILL ACCEPTED ORDERS, PROVIDE REFUNDS OR OTHER REMEDIES UNDER OUR PUBLISHED POLICIES, HONOR APPLICABLE WARRANTIES, OR COMPLY WITH CONSUMER PROTECTION LAW.

WHERE APPLICABLE LAW DOES NOT PERMIT A LIMITATION DESCRIBED ABOVE, THAT LIMITATION WILL APPLY ONLY TO THE EXTENT THE LAW ALLOWS.

SECTION 18 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Alfa Home Furniture, Shopify, and our respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims and reasonable related costs arising from your unlawful use of the Services, infringement of another party’s rights, or material breach of these Terms.

This obligation does not require you to indemnify a party for its own negligence, misconduct, or violation of law.

We will notify you of a claim for which we seek indemnification. A delay in notice will affect your obligations only to the extent it materially prejudices your ability to respond.

We may control the defense and settlement of the claim, but we will not agree to a settlement imposing non-monetary obligations on you without your consent, which must not be unreasonably withheld. You agree to cooperate reasonably with the defense.

SECTION 19 – SEVERABILITY

If a provision of these Terms is found unlawful, invalid, or unenforceable, it will be enforced only to the extent permitted by law or severed where necessary.

The remaining provisions will continue in effect unless applicable law requires otherwise.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms does not waive the right to enforce it later.

These Terms, the policies they incorporate, and any applicable written terms agreed for a particular order constitute the agreement governing your use of the Services and purchases from us.

They replace prior versions concerning the same subject, but do not retroactively remove rights or commitments applicable to an existing order.

Where a specific policy governs a subject, such as returns or privacy, the relevant policy controls that subject as described in these Terms. Mandatory legal rights apply regardless of any conflicting provision.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer our rights and obligations in connection with a business transfer or other lawful arrangement, provided this does not reduce your existing rights concerning orders, refunds, warranties, or applicable law.

SECTION 22 – GOVERNING LAW

Subject to mandatory consumer protection laws, these Terms are governed by the laws of the state in which Marqeter Group LLC is headquartered and applicable federal law.

To the extent permitted by law, you and Alfa Home Furniture consent to the jurisdiction of the state and federal courts serving that location.

Nothing in this section deprives you of protections or access to courts that applicable law gives you in your place of residence.

SECTION 23 – HEADINGS

Headings are provided for convenience and do not change the meaning or scope of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We may update these Terms to reflect changes to our business, the Services, or applicable requirements. The current version will be available on this page with its last-updated date.

We will provide notice of material changes where required by law and identify when those changes take effect.

Updated Terms apply prospectively. They do not retroactively change the agreed price, product specifications, return eligibility, or other commitments for an order already placed without your agreement, except where required by law.

Continued use of the Services after updated Terms take effect constitutes acceptance of those Terms to the extent permitted by law.

SECTION 25 – CONTACT INFORMATION

For questions about these Terms of Service, contact:

Alfa Home Furniture
Operated by Marqeter Group LLC dba Alfa Home Furniture
3111 N Houston Street
Dallas, TX 75219
United States

Email: hello@alfahomefurniture.com
Phone: +1 (210) 645-5061

Business EIN: 33-4046581